Home Terms & Conditions

Terms & Conditions

These Terms & Conditions govern your use of the NeilPryde service and website. By visiting the NeilPryde website you accept, and agree to, the content of these Terms & Conditions. We reserve the right to change the Terms & Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.

Terms of Service

When you place an order via our website (http://willtowin.neilpryde.com/) we will treat that action as an offer to buy. Once the order is placed you will receive confirmation in the form of an email and at this time we enter into a contract with you.

Product Specifications and Suitability

Published product details, specifications and suitability information is the best available at the time. NeilPryde shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise).

Availability / Estimated Delivery Times

We do our best to ensure availability of all advertised products and endeavour to dispatch books within the quoted time. If there is a delay we will inform you of this via email and the product will be dispatched as soon as it is available. If you have ordered multiple items they may arrive separately.

NeilPryde has no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders sent out as quickly as possible. You have the right to cancel delayed orders at any time, just send a message via our contact form with your order number.

Occasionally we find ourselves having to withdraw an item because it has become obsolete or has been discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if one is available.

Payment

Payment over the Internet can be made via our secure check out pages using Visa, MasterCard, or via PayPal. Card charges will appear on your statement as "Neil Pryde Ltd.".

Prices are exclusive of import duties and standard sales tax at the rate appropriate to the destination country of the order. You may change the destination country via the Ship To selector found in the top right corner of every page.

Due to the nature of the clearing system your credit card payment will be taken at the point of processing. If a problem in supply should occur, we will refund you via the original payment method. The refund may take a couple of days to show as cleared funds on your account, depending on payment provider.

Delivery

All products are shipped directly from our warehouse to your doorstep via DHL Express. It usually takes approximately 5-8 working days for DHL to deliver to your doorstep, wherever you are in the World.

Returns

Books bought through our online website (http://willtowin.neilpryde.com) may be returned only if they arrive damaged. The return must be made within 7 days of delivery and a full refund will be issued. You should notify us about this via our contact form within 7 days of the delivery date. Once you have completed the returns form, which will be emailed to you, we will arrange a courier to pick the package up from your address.

Liability

We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.

We will do our best to get all orders dispatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being dispatched.

This warranty does not affect your statutory rights.

Privacy, Copyright & Disclaimer

We will never sell or pass on your name and address to any other organisation without your consent. Your details are confidential and you will never receive unsolicited mail as a result of ordering from NeilPryde.

We expect you to maintain the confidentiality of your username and password for your NeilPryde account.

All content included in this site, text and graphics (including copyright), is owned and controlled by Neil Pryde Ltd. In accessing the NeilPryde web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of these pages for any other purpose whatsoever, in any medium, without the prior written permission of Neil Pryde Ltd.

Privacy

Neil Pryde Ltd is committed to protecting your privacy. We will only use the information that we collect about you lawfully. We collect information about you for two reasons: firstly, to process your order and secondly to provide you with the best service possible. We will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us in the future.

The type of information we will collect about you when you place an order or register on our website includes:

  • Address
  • Phone Number
  • Email Address
  • Credit/ Debit Card details

This information is already stored on our internal systems and our website simply verifies you as a customer of NeilPryde. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by visiting your account or emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We will not transfer or sell your information. We may use technology to track the patterns of behaviour of visitors to our website. If you have any questions/comments about privacy, you should send a message via our contact form.

We use the information you provide for the following purposes:

  • To send updates regarding the status of your enquiry or order
  • To send newsletters and details of offers and promotions in which we believe you will be interested
  • To improve the design and content of the NeilPryde website
  • To understand the buying behaviour of our registered users
  • To perform other general marketing and promotional activities focused on our products and services

When you place an order we need to know your name, email address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfill your order and to notify you of the status of your request. We may also ask for your telephone number, which enables us to contact you urgently if there is a problem with your order.

Your Consent

By submitting information to NeilPryde you consent to the collection and use of this information by NeilPryde and its Service Providers (if any). If we decide to change our privacy policy, we will post those changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.

Data Security

We have designed our website to protect the information we collect online from unauthorised access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedure necessary to protect your privacy. To further protect your security, we also take the reasonable steps to verify your identity before granting access to your personal profile or making data changes. We are committed to protecting your privacy and have security measures in place to prevent unauthorised access to and disclosure of your personal information.

Improving Our Service

NeilPryde does not sell, trade or rent your personal information to others. To better tailor our services to our customers' needs, we use non-identifying and aggregate information to help us make decisions on how to improve NeilPryde.

Cookies

Cookies are pieces of information left in the settings of your web browser to identify your computer to a website when you return. Whenever a website welcomes you and tailors data to your specifications, it is reading a cookie left in your browser and identifying information you may have registered during previous visits, such as your viewing preferences.

International Privacy

The above privacy statement may not be applicable in all countries of NeilPryde visitors or registered community users, as security policies may vary according to the individual Internet laws in each host country.

Exceptions & Acknowledgments

Feel free to use small quotes as long as you acknowledge our website and provide a link back to the original source.

Governing Law and Jurisdiction

The construction, validity and performance of this Agreement shall be governed in all aspects by Hong Kong law, and all disputes arising in any way in connection with this Agreement shall be subject to the non-exclusive Jurisdiction of the Hong Kong courts.